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Knowledge Management Operations Specialist

Scott AFB | Scott AFB, IL

Posted Date 4/20/2026
Description Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to be responsible for integration of people and processes, enabled by technology, to facilitate the exchange of operationally relevant information and expertise to achieve information and decision superiority.- Plans, organizes, and carries out the activities of the 618 ACOMS Knowledge Management (KM), ensuring that AOC and ACOMS KM systems comply with legal and regulatory requirements and meets customer needs.
- Conducts specialized information research, as directed by the Commander, to support AOC Command and Control for airlift, air refueling, aeromedical evacuation, and air mobility support.
- Manages and coordinates the AOC's systems KM programs.
- Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization's intellectual capital.In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-09, or equivalent in other pay systems. Examples of specialized experience includes: (1) Works with functions, policies, procedures, rules, guidelines, pertinent laws, regulations, precedents, major issues, program goals and objectives, and administrative operations. (2) Works with analytical and evaluative methods and techniques as well as measurement of data to plan, schedule, and conduct projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of program operations to include adapting or developing new or modified methods; and (3) Works with configuration management principles and techniques to include planning, identification and evaluation to provide technical and administrative direction and oversight of information technology assets during the system development life-cycle.

OR

EDUCATION: Successfully completed a Ph.D. or equivalent doctoral degree or 3 years of progressively higher level graduate education leading to a Ph.D. degree or LL.M which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, if related.

NOTE: You must submit a copy of your transcripts.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

NOTE: You must submit a copy of your transcripts.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of a military agency's Services functions (e.g., morale, welfare activities) policies, procedures, rules, guidelines, pertinent, laws, regulations, precedents, major issues, program goals and objectives, and administrative operations.
2. Knowledge of analytical and evaluative methods and techniques as well as measurement of data to plan, schedule, and conduct projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of program operations to include adapting or developing new or modified methods,
3. Knowledge of Knowledge Management (KM) and Customer Relationship Management (CRM) concepts, processes, tools, foundation technologies, methodologies, and best practices.
4. Skill in application of concepts of automated systems and data standardization requirements, procedures, projects, documentation, and techniques.
5. Ability to communicate effectively, both orally and in writing, and clearly present issues and recommendations.
6. Ability to establish and maintain

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Salary76,573.00 - 99,550.00 Annual
Opportunity Type
Job

Volunteer Opportunity

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