Records Clerk

Performs computer data entry of confidential police reports/citations.  Uses cash register or credit/debit machine to receipt monies and give change.  Performs various office duties such as filing, using photocopier, facsimile machine and typewriter; answers three or more phone lines, transferring calls to appropriate personnel. Handles customer & citizen inquiries.  Completes background checks for solicitors/transient merchants & businesses.

Enters/retrieves confidential data and information into/from specialized

computer software

Screens incoming calls and transfers to appropriate personnel

Uses cash register to receipt monies, greets customers

Files documents, reports and maintains confidential files

Performs general clerical tasks such as faxing, copying and collating

information

Assumes other responsibilities as apparent and assigned

• High school diploma or equivalent
• 1-3 years clerical experience required
• Good use of English language – speaking, reading comprehension, spelling, grammar and punctuation
• Ability to communicate at all levels internally and externally
• Attention to detail and excellent organizational skills

·         Ability to manage multiple actions/projects simultaneously

• Sound judgment and strong problem-solving skills; ability to react quickly in crisis
• Ability to prioritize and work independently in a high-volume and fast-paced team environment
• Ability to handle confidential and sensitive information in a responsible manner and to deal effectively with the public and other City employees
• Demonstrated PC skills, specifically with Microsoft Office programs
• Excellent typing skills
• Demonstrated commitment to customer service and exceptional follow-through
• Ability to work independently with minimal supervision
• Ability to operate required office equipment in order to send and receive information with necessary optical, auditory and manual dexterity
• Ability to use a keyboard to enter, retrieve or transform words or data
• Ability to walk, stand or sit for an hour or more at a time
• Ability to lift or carry objects weighting 5-20 pounds
• Ability to closely examine a computer screen or written reports and ability to proofread and check documents for errors