Senior System Engineer

The National Security Customer Group of SAIC is seeking a System Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). 

The successful candidate will system engineering work to maintain, configure, and reliably operate network servers, server virtualization systems, laptops, desktops, VDI, and supporting software/hardware.

Responsibilities 

• Managing and monitoring all installed systems and infrastructure
• Installing, configuring, testing, and maintaining operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution
• System vulnerability remediation and reporting.
• System configuration and compliance
• Proven working experience in installing, configuring, and troubleshooting Windows based environments.
• Conduct high-level root-cause analysis of service interruptions and establish preventative measures.

This position is for Monday through Friday, normal business hours.  However, employee may be required to provide after-hours and weekend support during planned or emergency events.? 

Qualifications - External

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience or 9 years of experience in lieu of degree 

• One of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
• A Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR (e.g., Microsoft, Linux, Solaris, etc.)
• Must possess competencies in installation, service design, and support in an environment that uses Microsoft Windows Server 2012/2016.
• Experience with Azure or AWS Cloud Environments.
• Experience with Linux.
• Experience with production environments.
• Must be able to work independently and as part of a team.
• Must be available to participate in on-call work on a reoccurring basis.
• Solid troubleshooting skills and demonstrated ability of end-to-end problem management and ownership.
• Excellent written and oral communication skills.
• Working knowledge of authentication functions and protocols such as LDAP, Kerberos, and Active Directory.
• Conceptual knowledge of Storage systems (SAN/NAS).
• Any of the following IT certifications are also desirable for this position: MCP, CompTIA A+ / Network+ / Security+, AWS, Azure.
• Must have active Secret Clearance
• Must be US Citizen

Desired Qualifications  

• MA/MS
• DoD TS/SCI clearance 
• ITIL Foundations (v3 or higher) certification