Senior Field Service Technician

Leonardo DRS Land Systems is seeking 2 full time Senior Field Service Technicians.  The ideal candidates will be responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers.  This position will also provide work leadership and technical assistance to lower-level technicians.  The selected candidates must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time.

Job Responsibilities

• Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing
• May provide work leadership and technical assistance to lower-level technicians
• Serve as customer contact on technical issues
• Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment 
• Operate and maintain Government furnished military vehicles at DRS Land Systems facility locations and DRS Land Systems conducted testing events
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Deliver technical solutions to customers with a high degree of professionalism
• Determine and recommend which products or services best fit the customer’s needs
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
• Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
• Provide recommendations for technical documentation improvement and support validation & verification events as required
• May provide formal/informal training of customer personnel
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications

• High school diploma or GED with 5+ years of work experience
• Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports
• Must have a moderate level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…)
• Proficient in the use of a laptop computers, mobile devices, and related software
• Must be able and willing to travel to CONUS and OCONUS locations (Deployed 50-75% of the time)
• Willingness to travel to OCONUS locations that qualify for Hardship and Hazard compensation, a plus
• Must have or be eligible to obtain U.S. passport
• Fundamental understanding of computer systems, operating systems, and configuration files
• Outstanding communication skills (written and oral)
• Excellent teambuilding and leadership skills
• Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies